Natural Call Center

Natural Call Center
A Project of APNA

TRAINING & SERVICES

We offer different call center training courses. In fact, each course focuses on different skills. Complete skills for call centers. You can enroll in a program.
Running call centers is a skill. Furthermore, it is also an art form. Managing call centers is not easy. It takes skill. Besides, you need to manage teams. Call center has large teams. Agents report to supervisors. And supervisors report to a manager. All have to specific skills. Supervisors need to manage agents. Moreover, managers need to manage supervisors.
We have created modules for each skill. Our programs cover all skills. Training focuses on soft skills. Other programs teach customer service methods. Therefore, courses discuss best practices. Also, courses cover call center strategies.  Planning on improving call center experience? Want to build a call center? Need to improve supervisor skills? How to measure call centers? How to rate supervisors? These are important questions. You need skills to manage operations. Indeed, our training program covers all skills. Become a certified call center manager. Finally, start improving operations as a supervisor.

Call Center Training Modules

• Call Center Training
• Inbound Call Center Training
• BPO (Business Process Outsourcing)
• Outbound Call Center Training
• Call Center Customer Service Training
• Supervisor Call Center Training

Note: Choose any module. Select the module that you need.

Who Should Attend

• Inbound supervisors
• Outbound supervisors
• BPO (Business Process Outsourcing)
• Large-scale call center teams
• Call center staff
• New call center hires
• Call center managers

Currently, many roles exist in call centers. You have supervisors. Call center agents. Quality teams. And back end operations. Every team member needs to attend. In fact, call center training is essential. It drives passion. Certainly get knowledge. In addition, set standards of excellence. Why do you want to work in a call center? Get experience? Or become a manager? Irrespective of the outcomes, this training is for you. Training provides understanding of best practices. With best practices, efficiencies improve. Consequently, customer service ratings increases. Frequent calls decrease. More time to work on quality measures.